Knowledge Base > Topic Categories > Troubleshooting Files > I'm having trouble opening one of your pdf files. Why?

I'm having trouble opening one of your pdf files. Why?

by Annie Huddleston

Sometimes users will encounter this error: A font contains a bad C Map / Encoding.

We use the latest Adobe software to create our proofs and documents so they will be completely compatible with the printer. Unfortunately this sometimes causes problems with older versions of Acrobat. Please go here to download the latest version for free.




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See also

Publishing > What is the Do-It-Yourself rebate?
Royalties and Payment > How much royalties will I receive?
Publishing > Can I make as many changes as I'd like to the proof?
Submission Process > What is the criteria you use for judging manuscripts?
Publishing > How long does it take for the final product to be printed?

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